This form contains the primary information on a technician.

You can attach documents (photo, contract, etc.) to the technician by clicking on the linked documents icon.

For rules on how to use the fields, see Detail form.

• Technician: Identifier of the technician. If the technician is also a CARL Source user, this may be his/her login.
• Agent: A technician is always an Agent in CARL Source. It is therefore preferable to have created the agent first; see Creating an agent.
  You can however create the agent by accessing the list of agents with the infozone icon .
• Status: Specifies whether the technician can be assigned to a work order.

Contact details

• Name, address, and contact information: These are the same as those of the corresponding agent.

ASSIGNMENT

• Function: The agent's role in the organization. Free and informative text, allowing you to locate the technician in the organization.
• General Management: The agent's position in the organization. Specifies the management with which the technician is associated.
• Language: Useful especially to the user; this is the language in which the CARL Source names are given when the user corresponding to the agent is connected.
• Manager: The technician's hierarchical manager. This person must also be an Agent.
• Start and end dates: To be filled in if the technician's presence is temporary. These dates are for information purposes only (no corresponding verification).

Work order

• Team: Team to which the technician belongs. A team is used to pre-assign resources for a work order and measure overloads.
• Discipline: The technician's business, also important when planning work orders; see Skill.
• Organization:Organization to which the technician belongs,specifying whether they can only work in this organization.