This form allows you to process a Work request that is sent to you by choosing from among 4 possible actions:
In all instances, use the "Comment" area to specify the reason for your choice, if necessary.
Also see WR statuses.
Linking an existing work order
By checking this box, you will accept the WR and link it to a Work order already planned or in progress that responds to it.
The list of work orders is initialized with the work orders concerning the same equipment as that of the WR, if specified.
Otherwise, all incomplete work orders are presented.
However, you can search for other work orders using the add icon 
.
Select the work order to be linked, enter a comment if applicable, and then confirm 
.
→ The application again displays the list of WRs, now updated, to be taken into account.
Creating a new work order
By checking this box, you will accept the WR and link it to a new Work order created specifically to respond to this request.
- Create a report: To be checked if the work order has already started, to enter the completed portion directly.
- Start date: Start date of the work order to be created.
- Status: Status with which the work order is created.
- Work order template: Work order template from which the work order is to be created.
- Work order: To be filled in to duplicate an existing work order.
- Contract and Period: To be selected if the work order is being handled by a service provider as part of a work order Contract.
Once the information has been entered, confirm .
→ The application displays the new work order.
Transferring a request
By checking this box you are deciding to send the WR to another user to be selected from among the agents receiving WRs.
Fill in the addressee and a possible comment, then confirm .
→ The application again displays the list of WRs, now updated, to be taken into account.
Request additional information
By checking this box, you decide to request additional information from the WR issuer.
Indicate the requested additional information in the comment area, then confirm .
→ The application again displays the list of WRs to take into account, now updated, without the previously processed WR, which has changed to the "Awaiting information status."
Rejecting a request
Choosing this option causes the WR to be rejected.
Enter a comment to explain the rejection and then confirm .
→ The application again displays the list of WRs, now updated, to be taken into account.