Principle
If you are the recipient of a WR and you think it is missing information for proper handling of the request, you may request additional information on the WR from the issuer.
This WR will then be on standby pending information and cannot be processed until it is re-submitted.
Procedure
- Open the WR job form,
- From the status menu
, select [Request additional information],
→ The status change form appears. In the comment field, enter the additional information needed. This comment will be displayed on the WR.
Once you have requested additional information for a WR, an email notification will be sent to the WR issuer.
The WR changes to the Awaiting information status.
Form details
See Changing the status of an element and WR statuses.