Prerequisites

• Preferably: to have created the agent to which the technician corresponds.
• To have at least one time type and one calendar availability.

 

Procedure

1. In the [Resources] module, select the [[Technician] function.
   → The list of technicians is displayed.
   
   
2. Click on the add icon (also accessible from the result or detail form).
   → The technician detail form is displayed in creation mode. See Technician [General].
   
   
3. Check the "Technician" box.
   → The Team, Discipline and Time type fields become accessible.
   
   
4. Enter a Team and a Discipline (required fields), and optionally a time type, and then save.
   → The fields are read-only.
   
   
5. Click on the CODE link for the new technician,
   → The technician detail form is displayed. The shared attributes are retrieved automatically.