This tab contains the troubleshooting assistance tree for equipment of this model .
This information must guide the preparation of the work order: depending on a symptom (that indicated in the work request), several probable causes are defined and several remedies are offered for each one of the causes; see Work order: Troubleshooting assistance.
A Work order template can be associated with a remedy.
The symptoms, causes of failure, and remedies must have previously been defined.
Add
Symptoms
- To add one or more symptoms, click on the icon of the model
and then on the add icon.
→ The application displays the list of symptoms.
- Select the ones to be added, then click on the confirm icon
.
Causes
- To add one or more causes to a symptom, click on the icon of the symptom
and then on the add icon .
→ The application displays the list of causes.
- Select the ones to be added, then click on the confirm icon .
Remedies
- To add one or more remedies to a cause, click on the icon of the
cause and then on the add icon.
→ The application displays the list of remedies.
- Select the ones to be added, then click on the confirm icon .
Change
- To change the name of an element, or add a work order template to a remedy, click on its code or name.
→ A pop-up is displayed to enter the information.
The three levels of the troubleshooting tree must be described in order to associate a work order template with a template, thereby enabling the application to offer the relevant work order template when the user searches by one of the criteria (symptom, cause, and remedy).
Deleting
- To delete an element from the tree, click on its icon and then on the delete icon
.
Viewing of work orders
-
To view the work orders associated with a tree element, click on its pictogram and then select the [View work orders] action
