Symptoms are entered by users to provide additional information for work requests or work orders.
They can thus be used to deduce the probable causes and possible remedies and therefore facilitate the work order; see Troubleshooting assistance.

Creating a symptom

1. Place the cursor in the [Work] module and select [Symptoms] from the [Configuration] section.
   → The list of symptoms is displayed.
   
   
2. Select the [Criteria] tab, enter the search criteria and click the [Results] tab.
   → The list of symptoms corresponding to the criteria is displayed.
   
   
3. Click on the add icon .
   → A new line is added in creation mode.
   
   
4. Fill in the code and name of the symptom.
   → It will be created upon confirmation.

Changing a symptom

1. From the list of symptoms, select the line and change the desired information.
   → The changes will be taken into account upon confirmation.

Deleting a symptom

1. From the list of symptoms, select the ones to be deleted and then click on the delete icon .
   → The symptoms are deleted provided they are not linked to any WR, work order, or template.