Causes of failure are entered to specify the work orders.
They can thus be used to deduce the possible remedies and therefore facilitate the work order; see Troubleshooting assistance.

Creating a cause of failure

1. Place the cursor in the [Work] module and select [Causes of failure] from the [Configuration] section.
   → The list of causes is displayed.
   
   
2. Select the [Criteria] tab, enter the search criteria and click the [Results] tab.
   → The list of causes corresponding to the criteria is displayed.
   
   
3. Click on the add icon .
   → A new line is added in creation mode.
   
   
4. Fill in the code and name of the cause.
   → It will be created upon confirmation.

Changing a cause

1. From the list of causes, select the line and modify the desired information.
   → The changes will be taken into account upon confirmation.

Deleting a cause

1. From the list of causes, select the ones to be deleted and then click on the delete icon .
   → The symptoms are deleted provided they are not linked to any work order or template.