This function is used to list actions taken in CARL Touch on a work order, work request or prepared inventory.

Access to list of Touch actions

1. Go to the detail form for a work order, work request or prepared inventory.
   
   
2. In the menu monitoring/history menu, select [CARL Touch actions].
   → The list of actions is displayed.

Touch action attributes

• Date: Date and time at which the action was performed in CARL Touch.
• Agent: Agent who performed the action.
• Status: Status of the work order, work request or prepared inventory.
• Action: Action name (e.g. Break, Transfer, etc.).
• Additional information: Additional information (e.g. Break reason, Transfer type).
• Signature: If the customer has already entered a signature in CARL Touch, the Signature button is present.
  It displays a read-only pop-up window showing the Customer ’s handwritten signature and associated data (signatory name, email address, comments, signature date and time).
• Comment: Comment entered about the action.