Here are a few examples of message templates:
Message sent to the addressee of the work request
To be added to the REQUEST status of the WR object Workflow.
In this message, the link to the WR opens the taking into account form directly.
CARL Berger-Levrault
You have been put in charge of the WR {detailLink(this,MRStatus_DETId,{code})} - {description}
This request was issued by {createdBy.description} on {creationDate} on {boxMain.code} - {boxMain.description} located in {boxLocation.code} - {boxLocation.description} after appearance of the symptom {symptom.description}.
{createdBy.description} provides the following comment: {longDesc.description}.
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At the end of your work order, so as not to delay reconciliation, you must have your work order slip signed by the technical manager.
Thank you for your cooperation.
Sincerely
{createdBy.description}
{createdBy.job}
CARL Berger-Levrault
Tel. {createdBy.phones.HOME_PHONE.phoneNum} - Fax {createdBy.phones.FAX.phoneNum}
Email: {createdBy.phones.EMAIL.phoneNum}
Message sent to the requester of the work request
This message template is sent to request the requester's approval by sending a work order estimate after their request has been taken into account.
To be added to the AWAITINGREAL transitions of the WR object Workflow .
CARL Berger-Levrault
Following your work request, we have qualified your request and submit to you the following estimate.
If you have any questions, please contact: {supervisor.description} on {supervisor.phones.HOME_PHONE.phoneNum}.
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Work order {detailLink({code})} - {description} concerns Asset {material.code} - {material.description} of template {item.code} - {item.description} located {boxLocation.code} - {boxLocation.description}.
Work order {description} for the following symptom {symptom.description} is scheduled between {WOBegin} and {WOEnd}.
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The quotation of €{computeExpCost} is broken down as follows:
Labor cost: {computeExpLabourCost}
Supply supply: {computeExpItemCost}
Inventory cost: {computeExpStockCost}
Subcontracting cost: {computeExpServiceCost}
Miscellaneous costs: {computeExpMiscCost}
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Thank you for your cooperation.
Sincerely,
{supervisor.description}
{supervisor.job}
CARL Berger-Levrault
Tl. {supervisor.phones.HOME_PHONE.phoneNum} - Fax {supervisor.phones.FAX.phoneNum}
Email: {supervisor.phones.EMAIL.phoneNum}
Message sent when an indicator exceeds a limit value for a given user
This message template is sent to warn a user that an indicator value has exceeded the established limits.
It can apply, for example, to a calculating indicator:
Naturally, it is possible to create a message template designed for each indicator.
CARL Berger-Levrault
The indicator {indicator.code} - {indicator.description} concerning {indicatorUser.code} - {indicatorUser.fullName} has reached the value {indicatorValue}.
The alert ceiling being equal to {indicator.alarmHighLimit}, please take into account quickly.