CARL Source
Changing one's password
Ergonomics > Logging in > Changing one's password

If you forget your password, you can request to securely reset it without administrator intervention.

  1. Click the "Forgot your password?" button.
  2. Enter your user ID or the email address linked to your user account.
  3. Confirm the request.
    A message confirming that the request has been processed is displayed.
    The system performs checks before sending the email. If no email is received, check the Spam folder of your mailbox.
    Otherwise, the system may not have been able to validate and send the request.
    In this case: make sure that the provided email address is not linked to multiple accounts.

    It is recommended to use your User ID rather than your email address to ensure receipt of the password reset email.


  4. Open the email received and confirm the request, if you are the requester, by clicking the link.
    The secure confirmation link in the email is valid only for a limited time for security reasons.

  5. A new page to enter a new password opens.
  6. Enter and confirm a new password.