This tab contains general information about the intervention.

This information is read-only.

Header

• Report: Identifier of the remote assistance report,
• Label: Label associated with the remote assistance report,
• Intervention: Code and label of the intervention associated with the remote assistance call,
• Technician: Code and label of the technician who initiated the remote assistance call,
• Expert: Code and label of the expert contacted during the remote assistance call.

Equipment

• Geographical point: Code and label of the geographical point associated with the call,
• Main point: Code and label of the main point associated with the call,
• Equipment: Code and label of the equipment associated with the call,
• Equipment model: Code and label of the equipment model associated with the call,
• Model family: Code and label of the model family associated with the call.

DATES

• Start of recording: Start date of the remote assistance call,
• End of recording: End date of the remote assistance call,
• Recording duration: Duration of the remote assistance call.